Terms of Service

By purchasing or using any Luup product or service, you agree to the following terms. These terms are designed to ensure a fair, safe, and transparent experience for all customers.

Your purchase grants you the right to use Luup products for personal, non-commercial purposes. Any attempt to reverse engineer, modify, or misuse the device or included software voids your warranty and may result in restricted support.

All product descriptions, prices, and availability are subject to change at any time without notice. We make every effort to ensure accuracy, but typographical or system errors may occur. In such cases, Luup reserves the right to correct errors, update information, or cancel orders before they are fulfilled. If an order is canceled due to an error, you will receive a full refund to your original payment method.

Orders may be declined or canceled if we suspect fraudulent activity or if payment is not successfully processed. If your order is canceled for these reasons, you will be notified by email.

Shipping and delivery estimates are provided for convenience and are not guaranteed. Once an order is handed to the carrier, delays caused by weather, customs, or carrier issues are outside our control. Please contact the carrier directly for transit-related questions.

All Luup products include a limited warranty covering manufacturing defects only. Damage caused by accidents, misuse, unauthorized repairs, or normal wear and tear is not covered. For warranty assistance, you may be asked to provide proof of purchase and photos or videos of the issue.

By using Luup’s website, apps, or online services, you agree not to engage in harmful or disruptive activities such as attempting unauthorized access, submitting false information, or interfering with site functionality. Violating these terms may result in account restrictions or denial of future services.

To contact us regarding these Terms of Service or any related concerns, contact us HERE